Terms & Conditions
Introduction
Welcome to MoorishArt. By accessing our website or making a purchase from us, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our site or placing an order.
MoorishArt is a business operated by:
Address: 4, Rue 6, Hay Sahraoua, Wed Fes – Fes, Morocco
Phone: +212600000000
E-Mail: contact@moorishcraft.com
These Terms & Conditions apply to all orders placed on our website, and by using our website, you confirm that you have understood and accepted them.
1. Orders and Payments
1.1 Placing an Order: When you place an order, you are making an offer to purchase the items in your cart. All orders are subject to availability and confirmation of the order price.
1.2 Payment Terms: We accept payments via the payment methods listed on our site. Payment is due at the time of placing the order. Once your payment is processed, we will send you an email confirming your order.
1.3 Pricing and Taxes: All prices listed on our website are in the local currency (Moroccan Dirham, MAD) or another currency as specified. Prices exclude taxes unless otherwise stated. For customers outside Morocco, you are responsible for any local customs duties, taxes, or other charges.
2. Shipping & Delivery
2.1 Shipping Times: Delivery times vary based on the item(s) ordered, your location, and whether the product is made to order or in stock. We will provide estimated shipping times at checkout.
2.2 Shipping Fees: Shipping fees are calculated at checkout based on the delivery address and weight of the items purchased.
2.3 Delivery Issues: If there are any issues with your delivery, please contact us immediately at contact@moorishcraft.com. We are not responsible for any delays caused by customs or third-party shipping companies.
3. Returns & Refunds
3.1 Eligibility for Returns: Items that are unused, undamaged, and in their original packaging can be returned within 30 days of receipt. Custom and bespoke items are not eligible for returns unless they are defective or damaged upon arrival.
3.2 Return Process: To initiate a return, please contact us at contact@moorishcraft.com to request a return authorization. We will provide you with instructions for returning the product.
3.3 Refunds: Once the return is processed, we will issue a refund to your original payment method. Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the item was defective or damaged.
3.4 Exchanges: We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order.
4. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of MoorishArt or its licensors. You may not reproduce, distribute, or use any content from this site without express permission.
5. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products. Our total liability is limited to the amount you paid for the item(s) in question.
6. Governing Law
These terms and conditions are governed by and construed in accordance with Moroccan law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Morocco.