Handmade Moroccan Ceramic Basin

All Moorish Craft products are shipped worldwide from Fez, Morocco. Orders are carefully packed and dispatched within the production lead time.

• Free worldwide shipping included in all prices
• USA & Canada: +10% shipping surcharge applied at checkout
• Estimated delivery: 5–10 business days after dispatch
• All shipments are tracked and insured
• You will receive a tracking number by email once your order ships

Import duties, taxes and customs fees are NOT included in your order total. These charges vary by country and are determined by your local customs authority.

• Customs fees are the sole responsibility of the buyer
• Moorish Craft is not responsible for any additional charges upon delivery
• We declare the accurate value of all shipments
• For EU orders: VAT may apply upon import

As all our products are handcrafted to order, we have a specific returns policy:

• Orders can be cancelled within 24 hours of purchase
• After 24 hours: cancellations are not accepted as production may have begun
• Damaged items: we replace or refund any product damaged during shipping — photo evidence required
• Custom orders (custom colors, sizes, patterns) are non-refundable
• Returns must be requested within 7 days of delivery

All Moorish Craft products are made to order by our master artisans in Fez, Morocco:

• Zellige Tiles: 3–4 weeks
• Zellige Fountains: 3–4 weeks
• Pottery Basins: 2–3 weeks
• Mosaic Tables: 3–5 weeks

Production begins immediately after order confirmation and payment. For urgent orders or project deadlines, please contact us before placing your order.